You can return your Apple Watch up to 45 days if the watch does not measure your heart rate correctly

Apple's product return policy is 14 days from the date of purchase, except in special moments, such as Christmas shopping, where this period is extended until a few days after the holidays.

Instead, today we learned that Apple will make the exception with the Apple Watch, which can be returned in the first 45 days, at any time of the year, if the reason is the health of the heart or some behavior of the same, such as irregular rhythms. The news came to us through an internal Apple document sent to Apple's authorized distributors and suppliers. 

This action is taking place, at least for the moment, only in the US The procedure is as follows: The Apple Store or authorized stores will forward the requests to Apple support. Therefore, the customer can directly contact Apple by phone, email or Chat, to request a refund between 15 and 45 days after purchase.

The models in which this action can be requested will be those that Apple sells at that time. That is, the Apple Watch Series 4, with ECG and models that measure heart rate, from Series 1. The document indicates that the ECG application and notifications will be enabled as of watchOS 5.1.2.

The Apple Store are not required to check the irregular operation in the ECG application. In fact, at least by data protection law, they may not be able to do so unless you expressly authorize them. That is why everything seems to indicate that Apple will return all Apple Watch if the client alleges heart problems in the first 45 days after to purchase. In any case, as the Apple document does not go into details, we must be cautious with the criteria adopted by Apple to accept the return outside the legal deadline.

The new Apple ECG application will allow you to measure the type of heartbeat or if it is found beating irregularly or find signs of atrial fabrication. Just by placing your finger on the crown, in 30 seconds it will show us your result.


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