Apple has always offered an enviable after-sales service and with the Apple Watch it was not going to be less. The thing to keep in mind is that Returns of Apple products do not follow the same path in the official Apple Store as in Premium Resellers or other sellers.
At first, the return of Apple products was allowed regardless of where you had bought it and regardless of whether the product was used or not, but a few years ago Apple put a restriction and only if we buy the product in their official stores is when we can return it once opened if the 14 days have not passed.
With the Apple Watch they will not be less and will allow users to return the Apple Watch, once opened, if the model, size or color and model of the strap has not convinced us. For this we will have to make an appointment at the Apple Store, bring the product and its packaging in perfect condition and it must not have been more than 14 days.
However, with the Apple Watch, those from Cupertino have thought of a new formula for returns and that is that it will not be necessary to return the entire watch if all you want is to change the type of strap. In the physical Apple Store we will be able to return and exchange the Apple Watch straps that we have purchased for another model As long as the new strap we want is from the same collection as the one we return, that is the same Apple Watch model.
The Apple Watch Edition is out of this possibility, that in the event that we want a return we must request an appointment and the case will be studied by Apple experts before authorizing it.
Well, yesterday they gave me a watch apple, the sport, I have tried it, I do not like it, I have called the store and they tell me that they have warned that if it is unsealed that they do not change it, they always notify the store. I had to see the model looked at and go to the store to try it out. I mean, I have to keep it.